This section describes the skills and knowledge and their level required for this unit

Required skills

communicate in a clear and concise manner in both written and verbal modes to receive interpret and transmit information

complete workplace documentation in a legally appropriate manner

numeracy skills to estimate time to complete activities and prioritise tasks

observation skills to identify potential security risks

personal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

planning and prioritising work tasks

questioning to confirm legal issues and procedures associated with job specifications

questioning to confirm technical issues associated with work tasks or equipment

reading to understand instructions workplace information and symbols

request advice support or further information

seek and receive feedback on performance and areas requiring improvement

self reflection to identify skill improvement needs

source organise and record information

use business equipment and technology to plan tasks and complete reports

verbal reporting

work on an individual basis and as part of a team

Required knowledge

Australian standards regulations procedures and codes or practice applicable to own role responsibilities and work tasks as a security officer

basic legislation applicable to conduct of duties as a security operative including that relating to

records and reports which may be used for legal purposes

requesting or providing backup support or assistance

collection of evidence

use of force and force continuum

privacy and confidentiality of information

apprehension arrest and restraint of persons

handling of complaints

inspection and screening of people and property

antidiscrimination

OHS

protection of self people and property

search of persons or property

surveillance where applicable to work

telecommunications where applicable to work

use of restraints

use and maintenance of batons handcuffs spray and firearms where applicable to work

communication codes and call signs relevant to security work

how to access information including legislation applicable to own work

limits of own responsibilities and authority

organisational procedures and reporting requirements

phonetic alphabet

requirements for giving evidence in court

terms and conditions of own employment

workplace communication channels and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accessing understanding and complying with a range of legislative and procedural requirements relevant to security work functions

using business equipment and technology to organise prioritise and complete work tasks within designated timeframes

communicating with relevant persons to facilitate information exchange and safety and reporting personal limitations in the conduct and completion of work tasks

actively seeking feedback own work performance to identify skill development requirements and to access opportunities for learning

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Organisational requirements may relate to:

Legislative and procedural requirements may relate to:

Assignment instructionsmay relate to:

Relevant persons may include:

Work performance and conduct may relate to:

Work tasksmay involve:

Factorsmay include:

Occupational Health and Safety (OHS) requirementsmay relate to:

Business equipment and technologymay include:

Feedbackmay be sought from:

Opportunities for professional developmentmay include:

Appropriate supportmay relate to: